Policies

DIRECTIONS Saint Louis Traveler Policies

DIRECTIONS SAINT LOUIS TOUR DIRECTORS AND DRIVERS:
Every tour and Day Trip is guided from start to finish. DIRECTIONS Saint Louis provides professional, full-time, knowledgeable guides on all of our tours. Your guide will outline each day’s activity, including the history, geography and facts about each area we visit. Your guide is also there to make sure that your tour experience is entertaining and comfortable. DIRECTIONS Saint Louis drivers are professional, safe and courteous.

RELAXED TOUR SCHEDULES:
DIRECTIONS Saint Louis ensures a relaxing and stress-free experience on every tour. Our tour schedules are not tiring and are not overbooked. No late hour traveling on the motorcoach is scheduled on any tour. “Stress-Free!”

EXCELLENT TRANSPORTATION:
DIRECTIONS Saint Louis only uses state-of-the-art motorcoaches. All of our motorcoaches are 5 years in age or less. Your onboard experience is comfortable and safe. We use American made MCI Renaissance Motorcoaches that “kneel” down to embark/debark with ease. Snack and Beverage service is provided throughout your longer travel days. Sit back and relax!
Step aboard our luxury Motorcoach

TOUR MEALS AND ACCOMMODATIONS:
Breakfast is always served on every overnight tour. Dinners are usually “out on the town” featuring a taste of the area you are visiting. If you have a special diet (diabetic/allergies etc.), please let us know – we will try to accommodate your needs the best we can. Your accommodations on tour are clean, safe and comfortable. All hotels are carefully selected and pre-scouted.

WHAT’S INCLUDED? ALMOST EVERYTHING!
All of our tours INCLUDE all taxes and gratuities! Your Tour Director and Motorcoach Driver gratuities ARE INCLUDED. All attractions, step-on guide gratuities, accommodations, meals (see itinerary), transportation, and luggage handling (one large bag per person) are INCLUDED.

CANCELLATIONS / INSURANCE:
Our FAIR REFUND POLICY secures you and your money! On motorcoach tours, a refund will be given for cancellations up to 72 hours prior to date of departure with a doctor’s statement (except for pre-paid tickets & events – these will be noted prior to final payment if applicable). Trip protection insurance information available
upon request. Day trip refund policy: Cancellations must be received two weeks prior with a doctor’s statement.

PICK-UP LOCATIONS / HOME SHUTTLE SERVICE:
We offer pick-ups throughout St. Louis City, North, West & South County, and St. Charles. We are also pleased to offer our travelers HOME Pick-up and Drop-off service before and after the tour. Our pick-up service is available in St. Louis, St. Charles and portions of Jefferson Counties as well as the Metro East, Illinois. This convenient service is available on all our overnight tours for just $25.00 per person roundtrip! Let us know if you want to utilize this optional service.

DEPOSITS AND PAYMENTS:
Just a $75.00 deposit covers your initial reservation on an overnight tour. Day Trips require a full payment at time of reservation. Tour final payments are not due until 45 days prior to departure. You will receive an invoice reflecting your deposit paid and final payment due date. Deposits and Day Trip Payments may be made by cash, money order or check. Final Payments may be made by cash, money order or check. All prices are based on cash payments. We do accept major credit cards on overnight tours final payment(s), however, a 3% transaction fee is added for this service. This charge comes from our credit card authorization service and is not implemented by us.

GROUPS:
DIRECTIONS Saint Louis makes it easy for you and your group to travel! Our group tour planners can organize any type of tour to any destination. You may also block space on any offered overnight tour or day trip with NO obligation! We offer excellent complimentary policies for group leaders and/or earn commissions for your group. Please call us for more information!